Orders & Payment Policy
How can I place on Order on your website?
Just go through these Simple Steps to place an order on our website –
- Click on the product to be ordered
- Select the required size (XS,S, M, L, XL…) and click “ADD TO BAG”
- Go to your bag page, once you have added all the products you wish to buy
- Click ‘CHECKOUT’
- Sign in to your account using the registered e-mail id and password or create a new account if you are a first-time visitor in one short step
- Enter your Shipping Address
- Choose Payment Options
- Re-check your Order details
- Click on “Place Order”
- In case you have selected Prepaid options, you will be re-directed to a fully secure payment gateway where you need to enter your card/wallet details.
- Once you confirm your billing, your order is placed – You can now note down the order number for tracking purposes.
What are the payment options available?
- Credit card and Debit card
- Net Banking
- Cash on Delivery for India
Order Status & Tracking
How do I check the status of my order?
AnswerLogin to your account, click on My Orders to get all details.
How can I track my order shipment?
Orders, once processed and shipped can be tracked using the consignment / tracking number, commonly referred to as the AWB number. You can track your order in two ways –
- After you log in to your account, go to your ‘My Account’ page and find the order number your wish to track. Click on ‘Track my order’ to see real-time updates of your shipment status. Please note that this link becomes valid only after 24 hours from the dispatch of your order.
- Alternately, you may track your order through our order shipment email which provides a direct link to track your order real-time on the service provider’s website
In cases where our website can’t link to the courier service providers’ website real time, we will share the AWB number and provider’s name with you via email and on your account page. To track your shipment status, all you need to do is –
- Go to the service provider’s website
- Type in the tracking number provided in the mail in the Tracking section and check the status
How do I redeem a coupon?
AnswerOnce you have shortlisted the product you wish to buy, select the size & colour, click Add to Bag and view your cart. Here you can enter your discount/coupon code, click on apply code, and follow the rest of the instructions to place your order.
How will I know if my order has been placed successfully?
AnswerYou will receive an email confirmation from us once your order is successfully placed. The mail will have all the details related to your order.
How soon will my order update to 'Delivered' in my account?
AnswerPlease allow 24 hours post-delivery of your order for your order status to be updated in your account.
Return & Exchange
What is your Return Policy?
We want to provide every customer with a great experience. However, it is not very sustainable for a small business to offer returns and exchanges. Our policy lasts five days. If five days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
For an order to be eligible for a return, the product(s) must be unused and in the same condition that you received it. It must also be in the original packaging. Purchase with obvious signs of use can’t be refunded. To initiate the return, you will have to drop a request at email@example.com
Return can only be initiated only once against a single order.
When and how can I cancel an order?
AnswerYou can cancel your order before it leaves our Warehouse (reaches the “Order shipped” state). You can do so by calling us with the order number.
What is the estimated delivery time?
The estimated time of delivery may differ from one item to another. In general, The delivery time will be 3-5 business days.
Business days exclude public holidays, national holidays and sundays.
How long will it take for me to receive the refund of my returned product?
AnswerThe entire return request to refund completed journey will take 15 – 18 business days
We will pick up the return within 4 – 7 days from the request placement date
The return takes about 6 – 8 business days to reach our warehouse
Once the returned product is received at our warehouse and passes all the necessary quality checks, we will issue a refund to you. We will send a refund confirmation e-mail to you once we process the refund at our end, and it will take 3-4 business days for the amount to be credited into your account
In case of any refund discrepancies, Maaesa may at its sole discretion, request you to share with us a screenshot of your bank statement
How will the delivery be done?
AnswerWe process all deliveries through reputed couriers.
For certain postcodes not serviced by reputed couriers, we use Speed Post (Indian Postal Service). Alternatively, you can get in touch with our customer service team to an alternate delivery location that is serviced by our courier partners.
What should I do if I receive a damaged/defective/incomplete/wrong order from Maaesa?
AnswerFor any defective, damaged, incomplete, wrong order delivered, we request you to inform us within 48 hours of receiving the order with the images of the product received. Please share the images with the original labels, tags intact along with the invoice to firstname.lastname@example.org and we will investigate the case and reply within 48 hours with the best available resolution.
** Any such complaint raised after 48 hours of receiving the order may not be considered.
What is Maaesa Cancellation Policy?
AnswerYou can cancel an order until it has been packed at our Warehouse through our Website. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made.
Can I modify the shipping address of my order after it has been placed?
AnswerNo, you cannot modify the order yourself after placing an order on Maaesa. Please get in touch with email@example.com, should you have any shipping address change request. Please note that the shipping address can only be changed before your order has been packed at our Warehouse.
How do I cancel my order?
AnswerYou need to be logged into your Maaesa account to cancel an order. Once you are logged in, tap on ‘My Orders’ section under the ‘My Account’ section and then select the order you want to cancel.
I just cancelled my order. When will I receive my refund?
AnswerIf you had placed the order using Cash on Delivery, there is no amount to be refunded at our end as you haven’t paid for the order yet. For payments made via Credit Card, Debit Card, Net Banking or Wallets you will receive refund (including Shipping Charges) into the source account within 7-10 business days from the time of order cancellation. If payment was made by redeeming Maaesa store credit, refund will be initiated into your Maaesa Credits account within 1-2 days of your cancellation.