We want to provide every customer with a great experience. However, it is not very sustainable for a small business to offer returns and exchanges. Our policy lasts five days. If five days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
For an order to be eligible for a return, the product(s) must be unused and in the same condition that you received it. It must also be in the original packaging. Purchase with obvious signs of use can’t be refunded. To initiate the return, you will have to drop a request at email@example.com
Return can only be initiated only once against a single order.
You can cancel your order before it leaves our Warehouse (reaches the “Order shipped” state). You can do so by calling us with the order number.
The estimated time of delivery may differ from one item to another. In general, The delivery time will be 3-5 business days.
Business days exclude public holidays, national holidays and Sundays.
The entire return request to refund completed journey will take 15 – 18 business days
We will pick up the return within 4 – 7 days from the request placement date
The return takes about 6 – 8 business days to reach our warehouse
Once the returned product is received at our warehouse and passes all the necessary quality checks, we will issue a refund to you. We will send a refund confirmation e-mail to you once we process the refund at our end, and it will take 3-4 business days for the amount to be credited into your account
In case of any refund discrepancies, Maaesa may at its sole discretion, request you to share with us a screenshot of your bank statement
We process all deliveries through reputed couriers.
For certain postcodes not serviced by reputed couriers, we use Speed Post (Indian Postal Service). Alternatively, you can get in touch with our customer service team to an alternate delivery location that is serviced by our courier partners.
For any defective, damaged, incomplete, wrong order delivered, we request you to inform us within 48 hours of receiving the order with the images of the product received. Please share the images with the original labels, tags intact along with the invoice to firstname.lastname@example.org and we will investigate the case and reply within 48 hours with the best available resolution.
** Any such complaint raised after 48 hours of receiving the order may not be considered.
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